Amazon Customer Service

To Get Live Help, Do The Following;

1. Dial 1-888-280-4331
2. You will hear a welcome message. You will then be asked to verify your account through a text message. Respond “YES”.
3. A text message will be sent to you asking, “Are you calling Amazon? Reply “YES” to verify your account. Reply “NO” to decline or press the # Key. 
4. You will be asked to briefly describe the issue you are calling about. Say it in a few words.
5. STAY ON THE LINE – The automated phone system will connect you to a live customer service agent from Amazon.

Important Message

Although some departments at Amazon.com make outbound calls to customers, they will never call you asking that you disclose or verify your Amazon.com password, credit card, or banking account number. Such information should only be submitted when completing an order on Amazon.com, registering to sell on Amazon, contacting Amazon.com directly, or when making updates to Your Account or Seller Account areas. If you receive a suspicious call or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don’t hesitate to report it by following the guidelines from the Help page: Suspicious Customer Service Calls If you ever respond to a suspicious call, email, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediately. NEVER attempt to log into your Amazon Account or any of your personal accounts from your email address. This is the most common way scammers get access to your account log-in and passwords. Always log in to your account(s) directly from the website. The Amazon Ads and highlighted text on this website will take you directly to Amazon. If you provided financial information to someone through your email, you may want to contact your bank or credit card provider. To read more about ways to protect yourself from phishing, visit other Help pages: Best Regards, Your Amazon Affiliate

Since its founding, Amazon has reached near-mythic status for its superior service and customer service strategy.

Amazon’s Mission is to be Earth’s most customer-focused company, and its award-winning Customer Service Team is an essential part of that mission. First, they consider each contact an opportunity to advocate for customers and provide support via phone, email, and chat 24/7. One of the ways Amazon continues to work towards its mission of being the “Earth’s most customer-centric company” is through a commitment to world-class customer service. “To help our customer service agents provide support in new regions and with new customers, we’ve begun testing two neural-network-based systems, one that can handle common customer service requests automatically and one that helps customer service agents respond to customers even more easily.”

More On Amazon’s Customer Service

Amazon has the most text-based online customer service system. It features automated agents that can handle simple requests. To clarify, these agents are governed by flow charts that specify responses to particular customer input. If the automated agent can’t handle a request, it refers the request to a Live Customer Service Representative.

According to Amazon, they started phasing in automated agents that use neural networks rather than rules. These agents can handle a broader range of interactions with better results, allowing customer service representatives to focus on tasks that depend more on human judgment.

In randomized trials, Amazon compares the new neural agents to their existing rule-based systems. They use a metric called the automation rate. Automation rate combines two factors: whether the automated agent successfully completes a transaction (without referring it to a customer service representative) and whether the customer contacts customer service a second time within 24 hours. First, according to that metric, the new agents significantly outperform the old ones.

So How does Amazon do it?

First, the customer service strategy is in the DNA of Amazon. In fact, you could argue that it is the DNA of Amazon. Second, they built a corporate culture that knows how to listen. When you listen, you understand. Thus, through understanding, you can take the appropriate steps to meet the needs of your customers. Third, they give users the power of DIY service. Fourth, take care of the community of fellow customer support. Fifth, they make personal interactions an easy option. Sixth, they help the buyer stay connected wherever they are, whenever they want. Seventh, they promote relationships between customers and brands. Last, they make the customer’s needs the driver of any new changes.

Summarizing Amazon’s Customer Service

In 1994 when Amazon first started, the idea of making a purchase through “the information superhighway” was still new. As a result, customers had to learn to trust the method of buying something online. In short, this was a challenge Bezos met largely because he placed such a strong emphasis on customer service. Books were never the end game for Amazon. Since then, the company has obviously expanded into other products and services to meet its shoppers’ content needs such as streaming and digital downloads.